Privacy Policy

Privacy Policy

This privacy policy sets out how THE HOME LAUNDRY COMPANY LIMITED uses and protects any information that you give THE HOME LAUNDRY COMPANY LIMITED; when you use this website.

THE HOME LAUNDRY COMPANY LIMITED is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

THE HOME LAUNDRY COMPANY LIMITED may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from JANUARY 1ST 2020.

Your data (including name, address, telephone number, email address, credit card details) is only held by us until your order is fully processed. This data is then securely destroyed.

Security

When placing an order over the Internet your payment details are transmitted over a secure encrypted HTTPS network. Your credit card details are removed in entirety from our system following order processing.

How we Use Cookies

This web site uses cookies to support users when using the online shop. Below shows two cookies used to help improve the online shopping experience:

  • To enable the site to recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible.
  • For the visitor's convenience, creating this with a copy of the initial session ID so that they can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, these login details are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie.

How to Control and Delete Cookies

If you wish to restrict or block the cookies which are set by this site, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit https://www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of the website.

This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of this website and compile reports for us on activity on the website. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For further information on how to reject or delete this cookie go to https://www.google.com/intl/en/policies/privacy/

Right to be Forgotten

This web site securely stores your personal data when creating a user account. This is to help improve the shopping experience when buying products. If at any point you would like to close your account (and delete your personal data), then please send us an email to enquiries@thehomelaundrycompany.co.uk

Please note: Any orders placed before account deletion will contain personal information on the order. This information is kept for 6 years as a legal requirement for VAT purposes.