We really don't see any point in designing great products only to have them fall to bits when you buy them because the manufacturing process was sub-standard. So early on, we decided not to outsource, but to manufacture everything we could in house and assemble it all ourselves as well. We figured that that was the only way we could control the quality to our satisfaction. We're now the worlds largest manufacturer of rotary washing lines with over 60% market share.
The result is that we're confident enough to offer an unbeatable (as far as we know!) 5 year "No Quibble" Guarantee against defects in the materials and/or workmanship on all of our Rotary Washing Lines with the exception of the actual PVC coated washing line. (Note:- This applies only to Home Laundry Company products bought directly from this web-site.). This guarantee is in addition to your normal statutory rights.
If your product fails within it's guarantee period, we will ask you to send the product back to us at your cost. If the product has failed due to a manufacturing defect, we will repair, replace or refund you at our discretion as well as refunding your postage costs.
The guarantee does not cover normal fair wear and tear of the Rotary Washing Line and is invalid if it has not been used in accordance with its instructions.
We're not perfect - occasionally, even the best engineered products can sometimes go wrong. But in such (thankfully rare) situations, we'll treat your problem with the speed, honesty and integrity that we think you (and we) would expect.
The Home Laundry Company