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Delivery & returns

We try to keep our delivery costs as low as possible and just pass on 100% of the cost to us. So you'll find that for most of our products and for most UK postcodes our postage is very low when you consider the size and bulkiness (is that a word!) of many of our products - (we ship a lot of product and we're on good terms with the postie so we get good rates :)

However there are some postcodes and products where we have no choice but to add a surcharge - again we're just passing on the cost to us. Details are below:

If you buy one of these products: 30m Rotary, 40m Rotary, HD 5 Line, Glider airer, Extending airer, X wing airer

We will charge you an extra £7.75 for postage to the following postcodes:

1.     Scottish Highland Mainlands: IV3 - IV40, IV52 - IV54, IV63, KW1 - KW14, PA20 - PA40, PH19 -PH40, PH60.

2.     2. Scottish Islands : All HS (Western Isles), IV41 -IV51, IV55 - IV56 (Skye), KA27 (Arran), KA28 (Millport), KW15 - KW17 (Orkney), PA41 (Gigha), PA42 (Isllay), PA60 (Jura), PA61 (Colonsay), PA62 - PA67, PA77, PA78, PH41 (Muck), PH42 (Eigg), PH43 (Rom), PH44 and all ZE (Shetlands).  

3.       Northern Ireland will be charged at an additional £19.00 -  all BT postcodes

4.     Channel Islands - all GY and JE postcodes.

5.      Isle of Man  -  all IM postcodes.

6.     Isle of Wight - Postcodes PO30 - PO41.

But if you buy one of these products:

50m rotary, 60m rotary, 60m HD cranked rotary and line post

You will be charged the following extra postage:

1.  Scottish Highland Mainlands: IV3 - IV40, IV52 - IV54, IV63, KW1 - KW14, PA20 - PA40, PH19 -PH40, PH60 these are all charged at an extra  £11.75.

2. Scottish Islands : All HS (Western Isles), IV41 -IV51, IV55 - IV56 (Skye), KA27 (Arran), KA28 (Millport), KW15 - KW17 (Orkney), PA41 (Gigha), PA42 (Isllay), PA60 (Jura), PA61 (Colonsay), PA62 - PA67, PA77, PA78, PH41 (Muck), PH42 (Eigg), PH43 (Rom), PH44 and all ZE (Shetlands) these are all charged at an extra  £41.00

3. Northern Ireland -  all BT postcodes are charged at an extra £19.00.

4. Channel Islands - all GY and JE postcodes charged at extra £42.00

5. Isle of Man  -  all IM postcodes charged at extra £42.00.

6. Isle of Wight - Postcodes PO30 - PO41 charged an extra £5.25.

7. Scilly Isles - Postcodes TR21 and TR25 charged an extra £42.00.


These Terms and Conditions are valid from November 1st 2009

Please review the following terms and conditions that apply to your use of; and purchase of products from; our website.  Please note that your use of our website constitutes your agreement to be bound by these terms.
 We may from time to time change the terms and conditions that govern your use of our site. Your use of the site following any change will constitute your acceptance of the new terms and conditions. We may change, move, delete or add to our website at any time.

If ordering from this website by credit/debit card at the time of placing your order,  goods will be dispatched within 2 days of payment. Goods are dispatched by courier and delivered on a 2 to 3 working day service between 07.30 am and 5.30pm. Payment for goods by cheque & postal order will be dispatched within 2 days of funds clearing through our bank. We are unable to ship outside of the UK.

 These guarantees are in addition to your statutory consumer rights. If for any reason our products fail to perform satisfactorily within the stated guarantee or have been supplied faulty, you will be offered the choice of a replacement product  or a full refund (Refund within 30 days of purchase). Any item returned as faulty will be refunded after the safe receipt of the item at our warehouse and inspection to verify the fault. If any product returned as faulty is found upon inspection not to be faulty. no refund will be given. Return will be at the customers own expense.

Any unused product may be returned within 7 days of receipt of item for a refund excluding original delivery costs.  No refund will be given for the cost of postage and packing for the return of any goods. We do ask that any unused product be returned in its original packaging. For details of how goods may be returned please call Customer Services on 01948 660335. We will not be liable for the replacement of any goods under any guarantee if they have been damaged or misused other than in the application for which they were intended.

The Home Laundry Company Limited takes the privacy of its website users very seriously. Your data (including name, address, telephone number, email address, credit card details) is only held by us until your order is fully processed. This data is then securely destroyed.

when placing an order over the Internet your payment details are transmitted over a secure encrypted HTTPS network. Your credit card details are removed in entirety from our system following order processing.

We make every effort to have stock available for all products illustrated on this web site but products may be delayed or withdrawn at any time. If for any reason we are unable to deliver the products you require, we will automatically offer you the full value of any such product, and delivery charge if appropriate.  Because of continuous product development, products supplied may differ slightly from those illustrated on our site. Should you not be satisfied with any substitute we may send you, we will provide a full refund, including delivery charge if appropriate, upon receipt of the returned goods. Colours illustrated are subject to the normal limitations of electronic presentation. External measurements and capacities quoted are accurate to manufacturer specifications and we bear no liability for any errors in dimensional descriptions.
 We reserve the right to refuse an order. No order will be contractually binding until you have been notified of its acceptance.

All prices are quoted in pounds sterling (GBP) and include VAT. Payment can be made at the time of ordering by Visa, MasterCard, Delta, Solo or Switch cards. 
 All web site design, text, graphics, their selection and arrangement and all software compilations, underlying code, software and all other material on this site are owned either by The Home Laundry Company Limited or its content or technology providers. Permission is granted electronically to copy and print in hard copy sections of this site for the sole purpose of placing an order with us or using this site as a shopping resource. Any other use of this site or the material on it including reproduction for other purposes without our prior written consent is strictly prohibited.
Your use of the site and any purchase made from it will be governed by English law and will be deemed to have occurred in England. All communications relating to all transactions will be conducted in English.
We have taken every care in the preparation of the content of this site but to the extent permitted by law we disclaim all warranties, express or implied, as to the accuracy and completeness of the information contained in any of the materials on this site. We shall not be held liable to any person for any loss or damage they may suffer as a result of the use of this site, save as expressly set out herein. These exclusions and disclaimers shall be construed in accordance with English law. If any provision of any of them is held to be unenforceable or unlawful then that provision shall be deemed to be severable and shall not affect the validity and enforceability of the remaining provisions.